ACPL · MethodOS
Refund Policy
Effective 10 October 2026
Refund requests
MethodOS is sold by ACPL with payments processed by Stripe. If a charge was made in error or a paid task failed without delivering its result, contact us and we will review a refund to your original payment method. Applicable consumer cancellation rights are unaffected by this policy.
Credits
Credits reserved for a task are held first and only charged when the task completes; failed tasks release the hold automatically, so no refund request is needed. Purchased top-up credits do not expire and are refundable only where required by law.
How to request a refund
Contact support@aueron.store with your order details to request a refund or billing assistance. Approved refunds are processed to the original payment method; bank processing times vary.
Canceling a subscription
You can cancel through your billing portal at any time. Canceling stops future renewals; you keep access until the end of the current billing period. Cancellation and refund requests are separate; cancellation does not itself submit a refund request.